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Additional FAQs/Requests
When does my access expire?
Your access period starts on the day you purchased the course (or the day you registered/enrolled, if you were part of a group).
The expiration date listed in Thinkific is not always perfectly accurate.
For example, if you are on a payment plan, Thinkific might list your next payment date as the expiration date. Also Thinkific uses UTC time — not your time zone — which means access expires about 1-2 days before the date shown in your portal. We add a few extra days to everyone’s access period to account for the UTC time zone.
We recommend using your course welcome email date and/or purchase order date to calculate when your course expires as a backup.
You can find your purchase date in your Thinkific account. Login > My Account > Order History.
I’d like to get some feedback or work with you 1:1.
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I need an invoice or customized receipt.
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